What is your refund and cancellation policy?

The Toolkit is a digital product supplied immediately, so once it has been sent it is non-refundable. For Guided Setup and Full Setup, you can cancel for a full refund before your setup call takes place; once the call or document work has begun the fee is non-refundable. By purchasing you ask us to begin delivery straight away and acknowledge this ends your 14-day cancellation right under the Consumer Contracts Regulations 2013 once delivery or work has started. This does not affect your statutory rights if something is faulty.

For self-managing directors

Everything you need to manage your own block.

If you are an RMC or RTM director running your own block, you do not need a managing agent to do it properly. You need the right tools. Get the exact templates practising agents use - service charge budget, legally-formatted demand notices, Section 20, compliance register and more - plus optional guided setup. From £149, one-off.

See what's included → How to manage your own block

✓TPI & RICS qualified

✓One-off price, no subscription

✓Legally-formatted documents

The Toolkit →

All templates + the guide, self-serve

£149one-off

Guided Setup →

We set you up to self-manage forever

£500one-off

Full Setup →

+ your first quarter's documents done

£999one-off

Every tier includes the full Toolkit.

The reality

Self-managing is doable. Doing it right is the hard part.

Plenty of directors decide to manage their own block to keep control and cut the agent's fee. The instinct is right. What trips people up is not the day-to-day - it is getting the foundations legally correct from the start.

01 / Demands

One wrong demand and it's unenforceable

Service charge demands must carry the correct Section 47 and 48 landlord details and the summary of rights and obligations. Get the format wrong and a leaseholder can lawfully withhold payment until you reissue. Most templates online are wrong.

02 / Section 20

Skip the consultation, lose the money

For qualifying works over £250 per leaseholder, you must run a Section 20 consultation in the right form and order. Miss a step and your recovery is capped at £250 per flat, whatever the works actually cost.

03 / Compliance

The obligations never stop

EICR, fire risk, asbestos, water hygiene, insurance, accounts, statutory filings. Each has its own renewal date and consequence for failure, and as a director you are now personally on the hook for them.

The guide

How to manage your own block, step by step.

This is the order we set every block up in. The Toolkit gives you a ready-made, legally-formatted document for each step, so you are not building any of it from scratch.

Know your legal responsibilities As an RMC or RTM director you hold service charge money on trust, must consult on major works, must account to leaseholders annually, and are responsible for the building's statutory compliance. Start by understanding what sits on you personally. Toolkit: Director's responsibilities checklist

Build a service charge budget Set the annual budget by cost head, apportion it correctly across the flats per the lease, and hold a sensible reserve fund for big-ticket items. This is the document every other decision flows from. Toolkit: Budget & apportionment template

Issue demands correctly and collect Send service charge demands in the legally-required format, then chase arrears with a clear, escalating sequence. Compliant demands are what make the money actually recoverable. Toolkit: Demand notices + arrears letters

Get your compliance in order List every statutory obligation that applies to your block, log the certificate dates, and track renewals before they lapse. A single overdue EICR or fire risk assessment is where personal liability bites. Toolkit: Compliance register & renewal calendar

Consult properly on major works For any qualifying works or long-term agreement over the threshold, run the Section 20 consultation in the correct stages before you commit. This protects your right to recover the full cost. Toolkit: Section 20 notice templates

Communicate and hold an AGM Keep leaseholders informed, run a proper annual meeting, and minute decisions. Good records and clear communication prevent most disputes before they start. Toolkit: AGM agenda, minutes & resident letters

What's included

The Toolkit: every document, ready to use.

The same templates our practising managing agents use, branded to your block, not to us. Built to be correct out of the box.

✓Service charge budget templateBy cost head, with apportionment
✓Demand noticesWith s47 & s48 wording + summary of rights
✓Section 20 templatesNotice of Intention & Estimates
✓Compliance registerPlus a renewal calendar
✓Arrears letter sequenceClear, escalating reminders
✓AGM & EGM packAgenda + minutes templates
✓New leaseholder welcome letterOnboard new owners cleanly
✓Director's responsibilities checklistKnow exactly what sits on you
✓"Run your block" guidePlain-English, tying it all together
✓Resident communication templatesThe most common scenarios, covered

Pricing

Pick your level of help.

Every tier is a one-off purchase and includes the full Toolkit. The only difference is how much of the setup we do with you.

Self-serve

The Toolkit

£149one-off

Every template and the guide, delivered to you to use yourself.

✓The complete templates pack

✓Budget, demands, Section 20, compliance register

✓AGM pack, arrears & resident letters

✓The "run your block" guide

×No setup call

×You configure it yourself

Done with you

Guided Setup

£500one-off

We get you fully set up and show you how, so you can run it yourself forever.

✓Everything in the Toolkit

✓60-minute guided setup call

✓We configure your compliance register

✓We build your service charge budget

✓Walkthrough of how to run it day to day

✓Self-sufficient from day one

Done for you

Full Setup

£999one-off

Everything in Guided Setup, plus we prepare your first quarter's documents with you.

✓Everything in Guided Setup

✓Your first service charge demands prepared

✓First Section 20 drafted, if needed

✓Opening compliance register populated

✓First quarter's documents done with you

✓Hand over fully running

All prices one-off, no subscription. Documents are legally-formatted templates built by TPI and RICS qualified professionals - they are not legal advice. For a specific dispute or an unusual lease, speak to a leasehold solicitor.

Or skip the work entirely

Decide you would rather not run it yourself?

Plenty of directors set up with the Toolkit, get a feel for the workload, and decide their evenings are worth more. Our remote service charge administration service runs the entire admin layer of your block - budgets, demands, collections, compliance, accounts - for a fixed annual fee, without taking operational control of your building.

See the managed service →

From £895/year · fixed price

FAQs

The honest answers before you buy.

If your question is not here, email alex@modburyremote.co.uk - we'll answer it before you spend anything.

Yes. Thousands of RMC and RTM directors self-manage successfully. The hard parts are knowing your legal responsibilities, issuing service charge demands in the correct format, running a compliant budget and reserve fund, and keeping on top of statutory compliance. The Toolkit gives you ready-made templates for all of it, built by practising managing agents.

A service charge budget template, legally-formatted demand notices with the required Section 47 and 48 wording, Section 20 consultation templates, a compliance register and renewal calendar, AGM and EGM agenda and minutes templates, an arrears letter sequence, a new-leaseholder welcome letter, a director's responsibilities checklist, and a plain-English guide to running your block.

The Toolkit is the template pack, delivered to you to use yourself. Guided Setup adds a 60-minute call where we configure your compliance register and build your service charge budget from your block's details, and show you how to run it, so you can self-manage confidently from day one. Full Setup goes further again and prepares your first quarter's actual documents with you.

The templates include the statutory wording required for service charge demands, including the Section 47 and 48 landlord details and the summary of rights and obligations. They are built by practising TPI and RICS qualified managing agents. They are templates, not legal advice - for a specific dispute or an unusual lease, speak to a leasehold solicitor.

That is common, and we are built for it. Our remote service charge administration service runs the whole admin layer of your block for a fixed annual fee from £895 a year, with no operational control taken from you. Toolkit and Setup customers can move onto it at any time - just see the managed service.

No. The Toolkit, Guided Setup and Full Setup are all one-off purchases. There is no subscription and no contract. The only ongoing option is our annual service charge administration service, which is entirely separate and optional.

The Toolkit is a digital product supplied immediately, so once it has been sent it is non-refundable. For Guided Setup and Full Setup, you can cancel for a full refund before your setup call takes place; once the call or document work has begun, the fee is non-refundable because the work has been done. By purchasing you ask us to begin delivery straight away and acknowledge that this ends your 14-day cancellation right under the Consumer Contracts Regulations 2013 once delivery or work has started. This does not affect your statutory rights if something is faulty.

Modbury Remote is the productised arm of Modbury Estates Ltd, an established UK managing agent. Everything is built and delivered by, or directly supervised by, TPI and RICS qualified property professionals.